Privacy Statement


Thank you for reviewing our Privacy Statement. At IDEAL HOLDINGS S.A. (hereinafter IDEAL), our main priority is to provide a secure environment for your personal data. This Privacy Statement is governed by the provisions of the General Data Protection Regulation (hereinafter GDPR) and is in line with the applicable laws, regulations and instructions concerning personal data protection. The main purpose of our Privacy Statement is to inform you about the transparency of personal data processing.

Name and Address of the Data Controller

The Data Controller Ideal Holdings A.E., as defined by the GDPR and applicable data protection legislation, is:

25, Kreontos Street, 10442 Athens

Tel.: +30 210 5193500


Your rights

As a data subject, you have the following rights:

Α) Right to information Any person who processes your personal data is under the obligation to inform you about the purpose of such processing, the categories of personal data that are being processed and to whom this data is transferred.

Β) Right to access You have the right to access the data that the controller holds regarding you personally.

Γ) Right to rectification You can request that your personal data be rectified or modified.

Δ) Right to erasure or ‘right to be forgotten’ Under certain conditions, you may request that the personal data relating to you be erased and the controller shall be obliged to erase such data without undue delay.

Ε) Right to restriction of processing Under certain conditions, you have the right to request a temporary restriction on the processing of data concerning you.

Ζ) Right to data portability You have the right to receive your personal data or to request that it be transferred to another controller.

Η) Right to object You have the right to object to the processing of data relating to you if the purpose for which it was originally collected no longer applies, including profiling, automated decision-making and marketing.

Θ) Right with regard to automated decision-making and profiling You have the right not to be subject to a decision based solely on automated processing.

We want you to have control of the way we use your personal data. You may contact us at any time to:

  • verify whether we hold any personal data relating to you;
  • obtain access to your personal data and verify that it is accurate;
  • rectify and update your personal data, if it is inaccurate;
  • request that your personal data be erased or that processing be terminated, if no legal grounds for their retention exist.

Personal data we collect from you

We are extremely committed to protecting your personal data.

We assure you that we collect and process only the information you have provided on your own initiative, such as by contacting us or by filling out a form, printed or electronic via our website. This information may include your name, contact information, such as email and phone number, or other relevant information depending on the purpose of the processing.

We may also collect certain technical information from your device (computer, mobile phone) or from your server, such as IP address, device ID, app ID, etc.

Purpose of Personal Data Processing and Use

We process your personal data only if one of the following conditions is met:

  • We have obtained your consent.
  • Processing of your personal data is necessary for the performance or execution of the agreement between us.
  • Processing is necessary for us to comply with a legal obligation.
  • Processing is necessary for the purposes of legitimate interests.

Your information will be used exclusively for the following purposes:

  • To provide services and information in relation thereto;
  • To handle your requests;
  • To send you relevant material that in our opinion may be of interest to you, always in compliance with applicable legal provisions regarding the obtaining of consent. You may unsubscribe from our list at any time in order to stop receiving promotional material.

Data transfer to third parties

Your information will never be exchanged or sold. Please note that to the extent that is necessary, we may share your personal information with other entities belonging to IDEAL Group . In that case your information will be processed only by authorized personnel, strictly for the purpose that your data were initially provided to us. In addition, in order to provide you with quality services we may use other companies (“processors”) to process your data on our behalf, always in the manner prescribed by the applicable personal data protection legislation. In any case, we will ensure that your personal data is protected as if it were processed by us. We carefully select these companies, share with them only the information necessary for the purpose of processing, and ensure that they keep your data secure.

We may also disclose your personal information if this is required by law for law enforcement or other purposes in the public interest.

In certain cases we may use the services of companies located outside the European Economic Area. This occurs only if we are satisfied with the level of security they provide. When you provide your personal information to us, it may be transmitted, stored or processed outside the EEA, always in compliance with safeguards and appropriate guarantees under the GDPR.

Data Retention Period

We will keep your information for as long as required or permitted by law or for as long as this is justified by the respective purpose of processing. After this period, your personal data will be securely erased.

Personal data of minors

Our website is not intended for use by minors under the age of 16, nor do we knowingly collect information about them. If we find that we have collected personal information from a minor without the valid and verified consent of their guardian, we will erase this information as soon as possible.


We take appropriate measures and follow the best data security practices to protect your personal data. Our company has ensured and implements appropriate measures in order to safely process your personal data and prevent accidental loss or destruction and unauthorised or illegal access, use, alteration or disclosure.


Our Website uses cookies. Cookies are small text files that your web browser asks for your permission to store on your computer or on your mobile device. Once you agree, the file will be stored and will help analyse web traffic. Cookies allow web applications to adapt their operation to your needs, collecting and storing information about your preferences.

For more information about the use of cookies, including how you can configure their functionality, please refer to the Cookies Policy.

Links to other Websites

Our Website may contain links to other sites that may be of interest to you.  However, we emphasise that once you click on these links and leave our Website, we have no control over these other sites. We cannot therefore be held responsible for protection and confidentiality of the information you provide when visiting other websites, which are not governed by this Privacy Statement. Please be careful and check the applicable privacy policies of the websites in question.

Amendments to the Privacy Statement

This Privacy Statement may be amended from time to time. Please check this page for up-to-date information on our privacy policies.

Contact Details

Feel free to contact us with any questions regarding the protection of your personal data, or if you wish to submit a complaint, or to exercise your legal rights:

Email: []

Contact number: [ +30 210 5193500]

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