Digital Transformation Enabled

Customer Communications Management

For two decades, i-DOCS has been designing and developing specialized CCM (Customer Communications Management) Software Products, offering added value services to Financial Institutions, Energy Providers, Insurance Companies and industries of every kind. i-DOCS solutions save costs and contribute to environmental protection.

Output Management - The i-DOCS flagship solution

Idocs Output Management (1)

i-DOCS Output Management software generates, formats, manages, stores, archives documents, which are then being delivered to the final recipients through multiple communication channels such as SMS, e-mail, Viber etc. These documents vary from e-Bills, to e-Statements, e-Alerts and so on. i-DOCS applications are practically unlimited and vary according to the Organization for which they are intended.

i-DOCS Output Management can be integrated with any business information system (ERP, CRM, Billing), whether it is a brand manufacturer (SAP, Oracle, Microsoft) or a custom solution, to extract the required data in order to generate the documents. 

Needs that
i-DOCS software products cover

i-DOCS software product suite is designed, developed and implemented in such a way as to cover any business need. Some indicative fields of application are:

  • Business processes automation
  • Documents delivery of any kind, depending on the business activity
  • Documents Digital Signatures (contracts, invoices, bills)
  • Dynamic custom campaigns, designed and implemented by business users.
  • Transaction related alerts
  • Pins dispatching and delivery for end-customers
  • Online bill payment through bank redirection

i-DOCS Clients

Idocs Customers Banner

i-DOCS was established in 2003 and has offices in Greece and the United Kingdom and clients that are located and operate in more than 8 countries in the wider region of West and Southeastern Europe and the United Kingdom. In particular these clients are large organizations such as:

  • Financial Institutions
  • Telecommunications Providers
  • Energy, Water & Utility providers
  • Governmental Institutions
  • Insurance Companies
  • Courier Companies and
  • other Companies that manage communications of all kinds and large volumes of sensitive data
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